Privacy Policy

Last updated: September 2026

1. Introduction

GetRaze ("we") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, in compliance with the Brazilian General Data Protection Law (LGPD).

2. Data We Collect

We collect the following types of data:

Account Data

• Name and email address
• Access credentials (encrypted password)
• Company information
• Billing and payment data

Usage Data

• Access logs (IP address, browser type)
• Device information
• Platform usage patterns and preferences
• Activity logs for audit purposes

3. What We Do NOT Collect

GetRaze acts as an intermediary for the official services of integrated platforms. We DO NOT store on our servers:

• Third-party social media profile data
• Messages or conversations from external platforms
• Third-party social media access credentials
• Personal data of leads or prospects outside the platform context

All interactions with external platforms are carried out in real time through secure and authorized connections, without permanent retention of this data.

4. How We Use Your Data

We use collected information to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative communications and Service updates
• Respond to support requests
• Improve and personalize the user experience
• Analyze usage to enhance the Service
• Protect against fraudulent or illegal activities

5. Data Security

We implement robust technical and organizational measures to protect your personal information. Our infrastructure holds SOC 2 Type II certification and complies with GDPR (European General Data Protection Regulation), ensuring the highest standards of security and data protection.

6. Data Sharing

We may share your information only with:

• Essential service providers for platform operations (payment processing, hosting)
• Legal authorities when required by law
• Business partners, only with your explicit consent

We never sell your personal data to third parties.

7. Google Data (Sign in with Google and Google Calendar)

GetRaze offers two optional Google integrations: signing in with your Google account and connecting your Google Calendar under Settings > My Calendar. Both use Google OAuth: you choose what to authorize on Google's consent screen and can withdraw the authorization at any time.

What we access

• Sign in with Google: your name, email address and profile picture, to create and identify your GetRaze account.
• Google Calendar: the list of your calendars and your availability (free/busy), permission to create, change and delete events, and the email address of the connected Google account, to identify the connection. The Google scopes involved are calendar.events, calendar.calendarlist.readonly, calendar.freebusy and userinfo.email.

How we use it

• To show your availability inside GetRaze, so that you, a teammate or the AI assistant can offer times to a lead.
• To create the meeting in the calendar you chose, and to update or cancel it when it changes in GetRaze.
• To display your upcoming events in the GetRaze agenda. They are read from Google on demand and never copied.

What we keep

• The access tokens issued by Google, encrypted at rest, and the identifiers of the calendars you chose.
• The record of the meetings GetRaze itself created (date, time, the lead and the conversation they belong to), so they can be shown, rescheduled or cancelled from GetRaze.
• Nothing else from your calendar. Availability lookups and event lists are fetched when needed and discarded.

What we never do with Google data

• Sell it, use it for advertising, or share it with third parties other than the providers that host and operate the Service.
• Use it to train AI models. The assistant receives only the free time slots it may offer, never the title, description or attendees of your events.
• Have it read by GetRaze staff, except with your consent for support, for security investigations, or when required by law.

Revoking access

Disconnect the calendar under Settings > My Calendar to delete the stored tokens immediately, or remove GetRaze from your Google Account at myaccount.google.com/permissions. When your GetRaze account is deleted, the Google data we hold is deleted with it, within the retention period described in section 8.

GetRaze's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy. After account cancellation, your data will be kept for 30 days for possible reactivation and then permanently deleted.

9. Your Rights (LGPD)

Under the General Data Protection Law, you have the right to:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary data
• Data portability to another provider
• Deletion of data processed with your consent
• Information about data sharing
• Withdrawal of consent at any time

To exercise any of these rights, please contact us at privacy@getraze.co.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, in compliance with LGPD and applicable international regulations.

11. Cookies

We use cookies and similar technologies to keep your session active, remember your preferences, and improve the platform experience. You can manage cookie settings in your browser.

12. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through the platform and you will be asked to accept the updated version.

14. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us:

• General email: legal@getraze.co
• Privacy and data: privacy@getraze.co